Refund & Returns Policy
Last Updated: June 2026
At PLC Machinery, we want you to buy with confidence. This policy explains how returns, replacements, and refunds work for the surplus industrial automation parts we sell. If you have any questions before or after a purchase, contact us at [email protected] or (800) 745-9007.
Return Window
You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with any anti-static protection, seals, and labels intact.
Replacement Warranty
All in-stock parts are covered by a 30-day replacement warranty against defects, including dead-on-arrival units and failure under normal use within the warranty period. If a covered part is defective, we will replace it or issue a refund at our discretion. Because we sell used surplus equipment, the original manufacturer’s warranty does not apply; this replacement warranty is provided directly by PLC Machinery.
How to Start a Return
Contact us first to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may be delayed or refused. To request an RMA:
- Email [email protected] or call (800) 745-9007
- Include your order number and the reason for the return
- Wait for your RMA number and return instructions before shipping the item back
Return Shipping Address (RMA Required)
PLC Machinery – Returns
365 Warehouse Dr., Suite 110
Buda, TX 78610
Restocking Fee
Non-defective returns are subject to a 15% restocking fee, which covers inspection and re-testing of returned surplus equipment. The restocking fee does not apply to items that are defective or that were shipped in error.
Items That Cannot Be Returned
- Clearance, “as-is,” or final-sale items
- Custom-configured or special-order items
- Items returned without a valid RMA number
- Items that are missing parts, or that have been damaged due to misuse, improper installation, or operation outside of manufacturer specifications
Return Shipping Costs
Unless the return is the result of our error or a defective item, you are responsible for return shipping costs, and original shipping charges are non-refundable. For higher-value parts, we recommend using a trackable, insured shipping method, as we cannot guarantee receipt of items lost in transit.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved or rejected. Approved refunds are issued to your original method of payment within 5–7 business days, less any applicable restocking fee. Depending on your bank or card issuer, it may take additional time for the refund to post to your account.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 5 business days of delivery so we can make it right at no cost to you. Please keep all original packaging and, where possible, provide photos to help us resolve the issue quickly.
Questions?
Email [email protected] or call (800) 745-9007.
Business Hours:
Monday – Friday: 8:00 AM – 4:30 PM CST
PLC Machinery · 365 Warehouse Dr., Suite 110, Buda, TX 78610